Tickets for events at the McConnell Arts Center can be purchased three ways: online through our website, in person, or over the phone, up to one hour before the performance. The box office will open one hour before the start of each event. At that time, online and phone sales are no longer available and priority is given to patrons already waiting in line at the MAC box office. The Bronwynn Theatre house will typically open for seating 30 minutes prior to the start of the event.
Student, Youth and Senior Tickets
Student, Youth or Senior tickets are not offered for every event. If “student” tickets are available for a show, the student price will be honored up through college students. College students may be required to show a valid student ID at the theatre entrance. Youth tickets are generally for persons 12 years of age or younger. Tickets will be required for small children if the child will be sitting in their own seat. Children sitting upon the lap of an adult for the duration of a show do not require a separate ticket. Senior tickets—unless otherwise stated—are for 62 years of age and older.
Refunds
All sales are final and no refunds will be issued. Please contact the MAC in case of an extreme emergency preventing you from attending one of our shows. Tickets may be transferred to another guest via email.
Refunds for Cancelled or Rescheduled Events
The MAC will contact you at the earliest opportunity in the unlikely event that an event is cancelled and/or rescheduled. Therefore, it is important to have an accurate email and phone number on record for each purchase. At that time, either a full refund may be made, or a gift credit issued. A gift credit allows you to use the full amount towards any other ticketed performance or class at the MAC.
Exchanges
For shows with multiple performances, tickets may be exchanged for a different performance within that same show—subject to available seating. The exchange must be completed before the start of the first performance.
In the event of an exchange, like seats cannot be guaranteed. Please contact the MAC by phone for any ticket exchanges.
Reservations
The MAC does not reserve tickets without payment in full. Purchased tickets may be picked up in the box office.
Lost Tickets
In the event of a missing ticket, refer to your order confirmation email. If you cannot find your confirmation email, please speak with a staff member for assistance.
Wheelchair Accessibility
Seating in the Bronwynn Theatre is stadium style, tiered without center aisle access. Seats other than Row A do involve using stairs. Wheelchair accessible seats are located in the front row (Row A). Please contact the MAC at 614.431.0329 to purchase these seats in advance. The MAC may not be able to make last minute arrangements for patrons with mobility limitations who do not request and purchase wheelchair seats in advance, but will work within our limitations to ensure everyone who has purchased a ticket has the opportunity to enjoy the performance. If seating for a performance has sold out, the MAC reserves the right to open wheelchair seats to non-wheelchair patrons in advance, after all other seats have sold.
Assistive Listening
Assistive listening devices are available upon request for all events in the Bronwynn Theatre. These can be signed out at the box office prior to the event at no cost.
Sign Language Interpreters
Sign Language Interpreters are available upon request. Please call the MAC at 614.431.0329 as soon as possible so arrangements can be made to find an interpreter.
FAQ
You’ve got questions, we’ve got answers.
Where can I park?
The McConnell Arts Center has parking on both the west and east sides of the building. Overflow parking is only available at Evening Street Elementary due to the construction at Thomas Worthington High School. Overflow parking is approximately a 5-minute walk from the McConnell Arts Center. Additionally, street parking may be available on North St, Oxford St, and Clearview Ave.
Do I need a permit to park at the MAC?
A parking permit is required from 7 am – 4 pm Monday — Friday. Visitors may pick up a complementary hang tag at the front desk when you arrive. Instructors, class students, and volunteers will receive a reusable hangtag in advance.
Can I have tickets held ahead of time and pay when I arrive at the show?
No. Due to the popularity of some events, we require that attendees pay for their tickets when they order. Luckily there are multiple ways to order ahead of time!
Am I able to exchange tickets for a different performance?
Yes. For shows with multiple performance dates, we are able to transfer you tickets, as long as there are open seats available. Seating position may vary from the original tickets.
When is your box office open?
Our box office opens one hour before a performance, but you can stop by our front desk or give us a call during business hours with any questions about tickets.
What age is considered senior?
62 years and older.
Where is your wheelchair accessible seating?
Due to the design of the Bronwynn Theatre, wheelchair seating is only available in the front row. Please call the MAC at 614.431.0329 to purchase tickets for these seats.
I lost the ticket I printed! Can I still get in?
Yes. In the event of a missing ticket, refer to your order confirmation email. If you cannot find your confirmation email, please speak with a staff member for assistance.
I can’t find my confirmation email. How do I know if I actually have tickets?
Call us at 614.431.0329 and let us know. We will be happy to look up your name and confirm your tickets.
Is assistive listening available?
Assistive listening devices for the hearing impaired are available for all events in the Bronwynn Theatre. They can be signed out at the box office.